Refund & Cancellation Policy

1. Free Initial Consultation

Your first consultation with Sydney Immigration India is free of charge, so no refund question arises unless and until you engage us for a paid service.

2. Service Fees

Where you engage us for a paid service, the applicable fee, payment schedule and scope of work are confirmed with you in writing before any paid work begins. If you cancel before we have started substantive work on your case, we will refund fees paid, less any portion that reflects work already reasonably undertaken (such as an initial eligibility assessment). Once substantive work has begun — including document preparation, drafting or submission to a third party — fees for that completed work are generally non-refundable, since it reflects genuine professional time and effort already delivered.

3. Once an Application Has Been Filed

Once your application has been filed with the relevant embassy, consulate, institution or immigration authority, our service fee for that filing is non-refundable, regardless of the eventual outcome of the application. This reflects the completed nature of our work at that stage, and is separate from any government or third-party fee discussed below.

4. Government & Third-Party Fees

Visa application fees, embassy fees, English test fees, courier charges and any other amount paid directly to a government body, institution or third party are entirely separate from our service fees and are governed by that body’s own refund policy, not ours. Sydney Immigration India has no control over, and cannot refund, fees paid directly to a third party.

5. Refusals

Because no consultancy can guarantee a visa or application outcome, a refusal by the relevant authority does not, by itself, entitle you to a refund of service fees for work that was properly and diligently completed. If you believe an error was made in the preparation of your application, please raise it with your case manager so we can review it.

6. How to Request a Refund

To request a refund, contact us in writing at info@sydneyimmigrationindia.com with your name, the service engaged, and the reason for your request. We aim to review and respond to refund requests within 7 business days.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.